Return Policies
If you need to return an item, you must email custserv@eco-petsupplies.com obtain a Return Merchandise Authorization Number (RMA) within 10 days of receipt of order. We must be notified of defective items within 30 days of receipt of order. Returns without an RMA will not be accepted!
Any products that have been used are not eligible for a refund. ALL Products must be returned in original packaging.
Our products are shipped directly from the manufacturer or our suppliers. If your product was shipped directly from the manufacturer, we will provide you with the address for returning the product. If these items are shipped to us, we will charge you the cost of shipping the item(s) to the manufacturer or we may, at our option, refuse delivery and such costs will be deducted from any refund or credit.
Returns must be sent via UPS, USPS or FedEx and must have a tracking number.
Include the Following with the Return:
- Copy of the original invoice or packing slip
- Write your RMA number on the outside of the box and include a copy of the RMA inside the box(es)
- Send to the address we provided you
If your return does not have an RMA number and a copy of the invoice, you will be charged a 30% return fee. Refused / Return To Sender - If you or your customer refuse delivery of an order or send the order back as return to sender, you will be charged both the original shipping fee as well as the cost of return shipping plus a 30% restocking fee.
You should expect to receive a refund/credit memo within two weeks of your package being given to the return shipper. However, in most cases you will receive a refund/credit memo more quickly. This time period includes the transit time for us to receive the return (5 to 10 business days) and the time it takes us to process the return once we receive it (3 to 5 business days). We'll notify you via e-mail of your refund/credit memo once we've received and processed your return. All returns will be in the form of a credit memo (store credit) to be applied against future purchases.
Return policies and procedures may change without notice.